IBM Sterling has introduced Web Call Center known as Commerce Call Center (CCC) with version 9.3 onwards. It is a Thin-Client application. Prior to v9.3, RCP-based COM was used which is a Thick-Client application. So the process of build, deployment and promoting new changes to environment has become easy as it eliminates the need for installing and maintaining a client application on desktop systems.
When a customer calls the call center user asking product details which he/she intend to buy, In such situations user must be able to browse products and view the details. For that, Product browsing (Catalog Search Indexing) should have been enabled for users to search and browse products.
In this blog, we will learn how to enable Product browsing (Catalog Search Indexing) for IBM Sterling Web Call Center. I have taken reference of Sterling OMS v9.5 to explain steps.